Shipping Policy

At Wellfrenzy, we’re committed to delivering your orders efficiently and reliably. Each package is processed swiftly and dispatched through trusted carriers. Below, you’ll find all the answers regarding our shipping options, timelines, and guidelines to ensure a seamless experience.

How Do I Track My Order?

Every order comes with a unique tracking number.

Once your order has been shipped, you’ll receive an email with your tracking information, allowing you to monitor its progress at any time.

To ensure you receive these updates, please check your spam folder and add support@glowmelayu.com to your email contacts. You can also track your order on our website.

How Long Does It Take to Process My Order?

Our order processing time is a swift 3 business days. The exact timing depends on when the order is placed, but orders typically leave our warehouse within 2 business days after processing is completed. If you need any updates to your order details, please contact us immediately.

Orders placed over the weekend or on holidays will be processed on the next business day. Please note that unforeseen circumstances may occasionally cause slight delays.

What Happens When Your Order Is Processed?

Curious about what happens behind the scenes? Here’s a quick breakdown of the steps:

• Order Verification: We review your order details, including the shipping address and shipping options, to ensure everything is accurate.

• Inventory Check: We confirm that the items you’ve ordered are in stock.

• Payment Processing: Your payment method (credit card, PayPal, etc.) is validated and processed. Occasional additional security measures may be flagged by fraud prevention systems or your bank for additional checks, but we will work with them to ensure your order is not held up for long periods of time.

• Picking and Packing: Our team selects the items from our inventory and packs them securely.

• Shipping Label Creation: We generate a shipping label and prepare your package for shipment.

• Handing Over: Your order is handed over to the shipping carrier for delivery to your doorstep.

Delivery Times for Malaysia

For Malaysia orders, we provide flexible shipping options:

• Malaysia Domestic Economy Shipping (3-7 business days)

• Malaysia Domestic Standard Delivery (2-5 business days)

• Malaysia Domestic Express Delivery (2 business days)

Important Note: Once a parcel leaves our warehouse, delivery times may vary due to factors like the shipping carrier, local weather conditions, and incorrect addresses. While most shipments are timely, occasional delays may occur.

International Delivery Times

For orders shipped outside Malaysia, delivery times typically range from 14 to 30 business days, although some orders may take longer.

Please note that delivery timelines can vary due to factors such as customs clearance, local postal service, traffic congestion, adverse weather conditions, and incorrect addresses.

Our products are shipped from a centralized global warehouse, and delivery times depend heavily on the efficiency of local postal services in the destination country. In some cases, customs or logistical challenges may cause significant delays. Please check our list of countries we ship to to find out if we are able to deliver our products to you.

We are actively working with our logistics partners to streamline international shipping and improve delivery speeds. Thank you for your patience and understanding as we ensure your order arrives safely and efficiently.

What Happens If My Parcel Is Delayed?

We strive to deliver your parcel as quickly as possible, but since we rely on third-party carriers, delays can occasionally occur due to factors beyond our control. While significant delays are rare, they can happen.

If you believe your parcel is delayed or missing, please contact our customer service team through our website. To help us assist you as quickly as possible, kindly provide the following details:

• Your order number

• The email address used to place the order

• The exact issue associated with your order

We aim to respond to all email inquiries within 12 hours, and often much sooner on weekdays.

Important Note: While we’re committed to providing fast and effective assistance, we’re working on expanding our communication channels. Currently, sending multiple messages about the same issue (e.g., three or more messages in a day) may trigger spam protection, causing delays in a response. To ensure a prompt reply, please wait for a reply before following up.

Thank you for your understanding as we work to resolve your issue swiftly and efficiently!

Incorrect Address: What You Need to Know

To ensure a smooth delivery, it’s essential to provide the correct shipping address at checkout without any missing details, delivery delays, or additional complications. Here’s how we handle address issues:

Before Your Order Ships

• 12-Hour Correction Window: You have a 12-hour window after placing your order to request changes to your shipping address. Please contact us immediately via email or chat with your updated details.

• Address Errors We Detect: If we notice incorrect or missing information on our end, we’ll reach out to you for clarification. Please note that this may delay the processing and shipment of your order.

After Your Order Ships

Once an order has been shipped or fulfilled, we are unable to make address changes. Any product returned to us due to an incorrect address will not be eligible for reshipment or refund, as returned items are donated upon arrival at our warehouse.

Shipping Fees

You can find comprehensive details about our shipping fees in this policy.

Please be aware that shipping fees are non-refundable as part of our Money-Back Guarantee. Refunds will only apply to the cost of the purchased product and will not include shipping charges.

Customs and Import Charges

For orders shipped outside of the United States, your local customs office may impose customs fees and taxes upon your order’s arrival. In some cases, these fees may already be included in your checkout price. These charges must be paid directly to the carrier before delivery.

Please be aware that customers clearance may be delayed if these duties have not been paid. To avoid unexpected costs and delays, we highly recommend checking with your local government for the most up-to-date information on tax and import charges before placing your order.

Wellfrenzy has no control over these charges, and we are unable to provide estimates, as taxes, customs policies, and import duties vary by country.

Please note that taxes, customs fees, and import charges are non-refundable as they are paid directly to your local government authority.

Issues with Tracking Updates

While we strive to provide accurate tracking updates for every order, please note that all tracking information is provided by our courier partners. As a result, we only have access to the same information you see. This makes it difficult for us to give a precise estimated delivery time.

If your order is taking longer than expected, please contact us here with your order details, and we will work with the carrier to find the most optimal solution based on your latest tracking data.

We appreciate your patience and understanding as we work to resolve any issues together.

What If I Suspect My Package Is Lost or Stolen?

If your tracking number indicates that your package has been delivered to the correct address, but you have not received it, please check with your neighbors and contact your local post office for assistance.

If the shipping label confirms the package was delivered to the correct address, we are unable to take responsibility for lost items, but we will assist you in working with the shipping company to locate your package.

If the delivery status indicates “delivered” but the address was incorrect and you did not notify us for a change within 12 hours of placing your order, we are unable to offer a replacement, refund, or reshipment.

Stolen Items

We are not responsible for stolen items. To reduce the risk of theft, we highly recommend shipping your order to a secure location, such as a PO Box or Amazon Locker.

If you believe your order has been stolen, you can file a claim directly with the carrier for further assistance.

Need Help?

If you have any further questions regarding our shipping policies, please feel free to contact us here.